The Communications Division of the Passaic County Sheriff’s Office serves as a critical lifeline between the public and emergency services. As an assisting agency, this division plays a vital role in public safety by managing emergency and non-emergency communications, coordinating law enforcement response, and supporting the overall operations of the Sheriff's Office.
Our highly trained Public Safety Telecommunicators are the first point of contact for individuals in crisis. They are responsible for answering 911 calls, dispatching units, monitoring radio traffic, and maintaining direct communication with sheriff’s officers and partnering agencies. Every call is handled with urgency, accuracy, and professionalism—often under high-pressure circumstances.
Key responsibilities of the Communications Division include:
- Receiving and processing 911 calls for law enforcement assistance
- Dispatching Sheriff's Office units and coordinating with municipal police, fire, and EMS services
- Maintaining communication with officers in the field during active incidents
- Monitoring public safety radio channels and coordinating multi-agency response when needed
- Supporting critical incidents and large-scale emergencies with efficient communication and resource management
- Training and certification through the 911 Basic Telecommunicator Course, CPR and Emergency Medical Dispatch Certifications
The Communications Division operates 24/7, ensuring that no call for help goes unanswered. These professionals are often the unseen heroes, providing calm, clear guidance in moments of crisis and ensuring that the right resources are dispatched quickly and efficiently.
